Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

"Crisis communication is high stakes work. For communications managers and PR professionals, it's likely to be the most stressful time of their working life. Crisis Communication Strategies is a must-have handbook for laying the groundwork before a crisis hits, meaning that when the inevitable day comes, the company already has policies and procedures in place to leap into meaningful action without delay. Crisis Communication Strategies is unique in the way it equips readers to deal with any kind of crisis - whether caused by internal error, customer action, natural disasters, terrorism or political upheaval. Moving chronologically, the book opens by looking at the skills, policies and procedures that should be set up in advance, during times of normal business operations. It then moves on to look at how those procedures can be activated when a crisis occurs and during the immediate response. Finally, it delivers strategies for true long-term recovery for both the company itself and, where necessary, the wider community. Packed with actionable tips, checklists and global case studies, Crisis Communication Strategies is the essential guide to protecting your company and building true, long-term resilience"--

Communication in crisis management. --- Crisis management.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Frontline crisis response is challenging. Emergency responders, soldiers, and humanitarian aid workers all operate at the frontlines of threatening, uncertain crisis situations on a daily basis. Under intense pressure, they need to make a range of difficult decisions: to follow preexisting plans or improvise; to abide by top-down instructions or take discretionary actions; to get emotionally involved or keep a rational distance? These dilemmas define their work but, until now, have not been subjected to systematic investigation. This book conducts in-depth studies of eleven such dilemmas by integrating a wide array of research findings on crisis response operations. The comprehensive overview of crisis response research shows how frontline responders deal with these dilemmas amidst the chaos of crises and forms the basis for the formulation of a theory of frontline crisis response. As such, this book will undoubtedly help to understand, evaluate, and advance crisis response operations.

Emergency management. --- Crisis management.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Crisis management. --- Social media.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

This thesis by Elina Ramsell explores how information and communication technology (ICT) can enable new forms of network collaboration, known as co-production, between government and citizens for more effective crisis and emergency response. The work focuses on an end-user perspective, highlighting the involvement of citizen volunteers in delivering responses despite their non-specific competence and affiliation. It identifies opportunities like high engagement from volunteers and challenges such as integration and privacy issues. The research includes case studies, semi-structured interviews, focus groups, and document reviews. The intended audience includes practitioners in local and national agencies and researchers in crisis response, information systems, and public administration.

Crisis management. --- Emergency management.

Choose an application

• Reference Manager
• EndNote
• RefWorks (Direct export to RefWorks)

Crisis management --- Crisis management. --- Marketing --- Marketing. --- Case studies. --- Case studies.