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For years, automotive supplier GAFFER has been able to survive using its old management and production practices. But times have been changing and GAFFER's future looks bleak. Jake is a retired production planner, reflecting on his long history with the GAFFER factory and what is currently happening. He wonders how things might change as their main customer wants a completely new part to be not only produced, but also designed at GAFFER. Just when the old management is about to mess up the relationship with the customer, there is a new factory manager. He starts turning the factory around and Jake shares all of the juicy stories with his coffee mate, Ben.

Production management --- Organizational change --- Automobile supplies industry --- change management --- collaborative design --- management training --- manufacturing management --- operational excellence --- organizational knowledge --- people development --- quality management --- supply chain management --- teamwork