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One of the first books of its kind in the subject area, this text brings together the seminal papers in the area of crisis management and organizational theory along with the analysis of the leading names of the field. Covering the subject area from both a theoretical and practical perspective, it features chapters by Karl Weick, Charles Perrow and many other luminaries of the field. Divided into 4 main sections, the book considers crisis management from a theoretical, systematic and practical perspective it also looks at the approaches and limitations of crisis management processes and its cultural and psychological dynamics. Featuring expert editorial commentary of all the key readings, this is an essential text that provides proper definitions and explications of the areas within Crisis Management. An invaluable introduction for students.
Organization theory --- Crisis management. --- Crisis management
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Can you control a crisis? No but with adequate preparation you can control the reputational consequences. Reputational damage is rarely caused by the crisis itself but, instead, by what the organisation does and says under the media spotlight.This PRCA Practice Guide describes how to invest in readiness and what to do when a crisis strikes. Coverage includes contingency planning, stakeholder identification, crisis communications policy, spokesperson training, the 'Red Book', dark sites, rehearsals and simulations, locations and resources, taking the initiative, and managing the aftermath. The book also covers in detail the role of the mainstream and online media, recommending steps to neutralise hostility and shut down ill-informed comment.Including numerous real-life examples, discussion topics and advice from PR experts, journalists and editors, Crisis Communications Management is intended as an essential guide for public relations professionals, and the people who work with them during a crisis, on how to navigate the turmoil and emerge from a crisis with reputation and credibility intact.
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Crisis management has become a defining feature of contemporary governance. In times of crisis, communities and members of organizations expect their leaders to minimize the impact, while critics and bureaucratic competitors make use of social media to blame incumbent rulers and their policies. In this extreme environment, policymakers must somehow establish a sense of normality, and foster collective learning from the crisis experience. In the new edition of this uniquely comprehensive analysis, the authors examine how strategic leaders deal with the challenges they face, the political risks and opportunities they encounter, the pitfalls they must avoid, and the paths towards reform they may pursue. The book is grounded in decades of collaborative, cross-national and multidisciplinary case study research and has been updated to include new insights and examples from the last decade. This is an original and important contribution from experts in public policy and international security.
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Organization theory --- Mass communications --- Communication in management. --- Crisis management.
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"Contemporary societies are increasingly crisis-prone and crises have profound implications for the rapidly changing political, economic, and social landscape. Crises pose major challenges to governments, communities, leaders and organizations. The Oxford Encyclopedia of Crisis Analysis provides a comprehensive overview of the rapidly emerging and evolving field of crisis studies and explores its connection to a number of relevant neighboring fields of knowledge. Crises are complex, unfold in diverse political and socio-technical contexts and must be studied and understood from multiple angles and disciplinary perspectives. This Encyclopedia brings together contributions by experts from political science, public administration, management, international relations, public health, sociology, economics, media and mass communications, the law and many other fields to explore important theoretical, methodological, empirical, and practical issues related to crisis and crisis management. Articles focus on concepts (crisis as well as closely related concepts such as emergency, disaster, resilience, security etc.), contingencies (natural hazards, major accidents, pandemics, terrorism, social and political conflict among many others), historical and contemporary cases, classic and cutting edge research methods, different "phases" of the crisis/emergency management cycle, as well as documenting a wide range pitfalls and good practices that can help to forewarn and forearm current and future crisis managers"--
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The constant threat of crises such as disasters, riots and terrorist attacks poses a frightening challenge to Western societies and governments. While the causes and dynamics of these events have been widely studied, we know little about what happens following their containment and the restoration of stability. This volume explores 'post-crisis politics,' examining how crises give birth to longer term dynamic processes of accountability and learning which are characterised by official investigations, blame games, political manoeuvring, media scrutiny and crisis exploitation. Drawing from a wide range of contemporary crises, including Hurricane Katrina, 9/11, the Madrid train bombings, the Walkerton water contamination, Space Shuttles Challenger and Columbia and the Boxing Day Asian tsunami, this is a ground-breaking volume which addresses the longer term impact of crisis-induced politics. Competing pressures for stability and change mean that policies, institutions and leaders may occasionally be uprooted, but often survive largely intact.
Internal politics --- Crisis management in government. --- Political leadership. --- Leadership --- Government crisis management --- Public administration --- Social Sciences --- Political Science
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Sociology of policy --- Crisis management --- -Crisis management in government --- Crisis management in government --- -Decision making --- Deciding --- Decision (Psychology) --- Decision analysis --- Decision processes --- Making decisions --- Management --- Management decisions --- Choice (Psychology) --- Problem solving --- Government crisis management --- Public administration --- Crises --- Management of crises --- Conflict management --- Decision making --- Crisis management in government. --- Crisis management. --- Decision making.
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Mass communications --- Public relations --- Crisis management --- Advertising --- Relations publiques --- Gestion de crise --- Publicité --- Management --- Case studies. --- Gestion --- Cas, Etudes de --- Publicité --- Communication in crisis management --- Communication --- Public relations - Management - Case studies --- Crisis management - Case studies --- Advertising - Case studies
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Written as a tool for both researchers and communication managers, the Handbook of Crisis Communication is a comprehensive examination of the latest research, methods, and critical issues in crisis communication. * Includes in-depth analyses of well-known case studies in crisis communication, from terrorist attacks to Hurricane Katrina* Explores the key emerging areas of new technology and global crisis communication* Provides a starting point for developing crisis communication as a distinctive field research rather than as a sub-discipline of public relations or corporate communication
Crisis management. --- Communication in management. --- Gestion de crise --- Communication en gestion --- Crisis management --- Communication in management --- Organization theory --- Mass communications --- Communication in crisis management --- Communication dans les organisations --- Crises économiques --- Et les médias --- Crises économiques --- Et les médias
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In his international bestsellers Guns, Germs and Steel and Collapse, Jared Diamond transformed our understanding of what makes civilizations rise and fall. Now, in his third book in this monumental trilogy, he reveals how successful nations recover from crises while adopting selective changes -- a coping mechanism more commonly associated with individuals recovering from personal crises. Diamond compares how six countries have survived recent upheavals -- ranging from the forced opening of Japan by U.S. Commodore Perry's fleet, to the Soviet Union's attack on Finland, to a murderous coup or countercoup in Chile and Indonesia, to the transformations of Germany and Austria after World War Two. Because Diamond has lived and spoken the language in five of these six countries, he can present gut-wrenching histories experienced firsthand. These nations coped, to varying degrees, through mechanisms such as acknowledgment of responsibility, painfully honest self-appraisal, and learning from models of other nations. Looking to the future, Diamond examines whether the United States, Japan, and the whole world are successfully coping with the grave crises they currently face. Can we learn from lessons of the past? Adding a psychological dimension to the in-depth history, geography, biology, and anthropology that mark all of Diamond's books, Upheaval reveals factors influencing how both whole nations and individual people can respond to big challenges. The result is a book epic in scope, but also his most personal book yet.
Civilisation --- Social change --- Political sociology --- International relations. Foreign policy --- Social history --- Crisis management --- 92 |x Geschiedenis. |y Histoire. |z History --- SOCIAL HISTORY --- SOCIAL CHANGE --- CRISIS MANAGEMENT --- Social history - Case studies --- Social change - Case studies --- Crisis management - Case studies
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