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Jordan is undertaking ambitious decentralization reforms to place citizens at the heart of local policies and services. This review analyses the main gaps in the current needs assessment process, which aims to mainstream a participatory approach for the design of local development plans and budgetary allocations through a yearly collection and assessment of citizens' needs.

Local government --- Citizen participation

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This Technical Note discusses household indebtedness issues in Chile from a financial consumer protection perspective. The note discusses over-indebtedness concerns and other creditrelated issues practices that appear to be adversely affecting consumers - particularly more vulnerable, lower income consumers - in Chile and gaps in the current financial consumer protection regulatory and supervisory framework needing to be bridged to assist in addressing these issues. The note considers both issues that had already manifested prior to the COVID-19 pandemic and developments during the pandemic. Importantly, the note highlights credit-related issues which warrant focus from a consumer protection perspective even if they may not necessarily be a concern from a stability perspective.

Consumer protection --- Citizen participation.

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Irrigation --- Management --- Citizen participation

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This learning note aims to document the experience of the Board of Audit and Inspection of Korea (BAI) and the online administrative appeals hub system of Korea's Central Administrative Appeals Commission (CAAC) in leveraging ICT platforms for citizen engagement. The note both analyzes participatory practices and examines how the use of ICT platforms contributed to enhance public outreach by making citizen engagement in public accountability more cost-effective, scalable, transparent, and inclusive. The learning note targets accountability institutions (such as supreme audit institutions, anti corruption agencies,and so on), as well as representatives from civil society organizations and citizens around the world interested in knowing more about the experience of Korea, including the challenges and opportunities, in leveraging ICT tools to foster citizen engagement for enhanced public accountability.

Access to Information --- Citizen Participation

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Land tenure --- Municipal services --- Citizen participation.