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Information technology --- Support services (Management) --- Management --- Business support services

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Manufacturing firms are moving beyond manufacturing to offer services and solutions, often delivered through their products, or at least in association with them. This strategy is called (3z (Bservitization (3y (B and these new business models are based on the Product-Service-System (PSS). This book, through both a theoretical and an empirical approach, intends to present and discuss the main challenges that companies interested in servitization strategies have to overcome, with a particular focus on the design of managerial control systems. This book can represent a useful tool for whose companies interested in the development of successful servitization strategies and for scholars involved in research on innovative business models. In particular, it may be of interest for top management and middle management in charge of strategic and organizational issues, as well organizational units, such as: supply chain, logistics, production, after sales and service, R&D, strategic planning and managerial control. Consultants and practitioners involved in strategy, organization, manufacturing, operations, supply chain and managerial control may be interested too.

Service industries --- Management. --- Industrial management --- Management --- E-books --- Support services (Management) --- Business support services

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681.3 --- informatietechnologie --- integrale kwaliteitszorg --- bedrijfsprocessen --- Computerwetenschap --- Support services (Management) --- -004.67 --- Business support services --- ManagementManagement --- 681.3* / / / / / / / / / / / / / / / / / / / / / / / / / / / / --- E-books

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Companies face major challenges as they seek to flourish in competitive global markets, fuelled by developments in technology, from the Internet to grid computing and Web services. In this environment, service orientation - aligning business processes to the changing demands of customers - is emerging as a highly effective approach to increasing efficiency. In this book, Paul Allen provides an accessible guide to service orientation, showing how it works and highlighting the benefits it can deliver. The book provides an integrated approach: after covering the basics of service orientation, he discusses key issues such as business agility, designing quality-of-service infrastructure, implementing service-level agreements, and cultural factors. He provides roadmaps, definitions, templates, techniques, process patterns and checklists to help you realize service orientation. These resources are reinforced with detailed case studies, from the transport and banking sectors. Packed with valuable insights, the book will be essential reading for CIOs, IT architects and senior developers. IT facing business executives will also benefit from understanding how software services can enable their business strategies. Paul Allen is a principal business-IT strategist at CA and is widely recognized for his innovative work in component-based development (CBD), business-IT alignment and service-oriented architecture. With over thirty years experience of large-scale business systems, he is an established author whose previous book was the critically acclaimed Realizing e-Business with Components. Sam Higgins is now with Forrester Research Inc.; formerly he managed the Innovation and Planning Unit of Queensland Transport's Information Services Branch. Paul McRae is the application architect in the Innovation and Planning Unit of Queensland Transport's Information Services Branch. Hermann Schlamann is a senior architect in the architecture group of Credit Suisse.

Customer services. --- Support services (Management) --- Organizational effectiveness. --- Management --- Organization --- Business support services --- Customer service --- Service, Customer --- Service (in industry) --- Services, Customer --- Technical service --- Customer relations

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The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices. ITIL Foundation, ITIL 4 Edition will: Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working Explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam Act as a reference guide that practitioners can use in their work, further studies and professional development.

ITIL (Information technology management standard). --- Information technology --- Support services (Management). --- Management. --- ITIL (Information technology management standard) --- Support services (Management) --- Business support services --- Management --- Information Technology Infrastructure Library (Standard) --- IT Infrastructure Library (Standard) --- Standards --- E-books --- IT infrastructure library. --- ITIL